One inbox. The whole client.
A team inbox for email, text and calls, joined to your CRM.
What you can do in Communications
- Your client beside every thread: Stage, owner, source, and their booking, invoice and document, from the same records.
- One owner: Assign a thread and the lead’s owner stays in step. Claim a lead and their threads come too.
- Calls that write themselves up: A recording, transcript, short summary and next action on the client’s record.
- See what’s waiting: Wait times count working hours, per channel. Snooze, resolve and follow up.
Pacten AI in Communications
- Front Desk, in your Inbox: Finds what needs a reply and drafts it. A person sends it.
- Never without your yes: Promise anything on your behalf.
How Communications connects
- CRM: One owner, one timeline, and Take them on from the thread.
- Delivery: Messages show on the client’s work.
- Booking: Their booking sits in the rail beside the thread.
- Finance: Their invoice sits in the rail beside the thread.
Works with your mailbox.
- Read your mail here: Gmail, Outlook.
- Messages come in from: Text, WhatsApp.
Frequently asked questions
- Can I send from my own email address?
- Not yet. Email goes out from a Pacten address and replies come back to the thread.
- Can my team reply on WhatsApp?
- Not yet. WhatsApp messages come in and your assistant can answer them.
- Can I set reply-time targets?
- Not yet. Wait times use fixed defaults for each channel, and there are no alerts.
- Can I connect my mailbox?
- Yes. Each person can opt in to read their Google or Microsoft mail here, privately. Replying starts a Pacten thread.
- Do texts and calls cost extra?
- SMS is a paid add-on. Calling is switched on by Pacten and is blocked on paid Starter.