How do I reply to a comment?

Open Marketing then Inbox, pick the person from the queue, click the message you are answering and write in the box. Press Send. A comment reply is public.

What does WINDOW CLOSED mean?

The time allowed for replying to that item has run out, so it can no longer be answered.

What does Needs reply mean?

It is the default state of the queue: people still waiting for you, with a count beside it. Waiting on them shows people you have answered, and Done shows finished conversations.

Why can I not reply to a review?

Reviews have no reply in Pacten yet. Reply in Google Business.

Does archiving delete the comment?

No. Archiving takes the conversation out of your queue and it can be restored. The comment stays on the network.

Why does a LinkedIn or TikTok comment not let me reply?

Those networks need to know which post or video the comment is on. Press Sync inbox, or reply in the network itself.

The Inbox: answering comments, reviews and messages - Pacten Guides

2026-10-11

Marketing → Inbox is one queue for comments, reviews, mentions and direct messages from every connected channel. Three views sit at the top: Conversations, Overview and Audience. Inside Conversations you can switch between Conversations and By post. The header counts how many are waiting for a reply and how many are too late to answer.

Open the queue

The queue on the left has one row per person, not one per comment. It opens on Needs reply with the count beside it. The other states are Mine, Waiting on them, Done and Any state. The Oldest or Newest button flips the order you work in.

Narrow it

The filter button lets you pick a time (Any time, Today, Last 7 days, Last 30 days, Last 90 days) and what to show: Everything, Comments, DMs, Reviews or Mentions. With two or more connected accounts a channel picker appears. You can also search a name, an @handle or what they said.

Read the thread

Pick someone and everything they have said shows in the middle, oldest first. The column on the right shows The person, Where it started and what is Also from them.

Click the message you are answering. It reads REPLYING TO THIS. Write in the box and press Send. A comment is answered in public as your account on that network.

Clear what you do not need

The archive button on the conversation takes it out of the queue. It can be restored.

Mind the clock

A chip shows how long you have left to reply, for example 2 DAYS LEFT. Once it reads WINDOW CLOSED the item is too late to answer.

Where you cannot reply from here

Reviews have no reply yet. Reply in Google Business. Direct messages can be answered here only for Facebook and Instagram today. On LinkedIn and TikTok Pacten needs to know which post or video the comment is on, and if it does not, the box says so. Press Sync inbox, or reply in that network.

Comments made after you connect a channel arrive on their own. Sync inbox at the top pulls in existing comments and the latest reviews. To answer comments automatically, see Automating replies to comments.

Frequently asked questions

How do I reply to a comment?: Open Marketing then Inbox, pick the person from the queue, click the message you are answering and write in the box. Press Send. A comment reply is public.
What does WINDOW CLOSED mean?: The time allowed for replying to that item has run out, so it can no longer be answered.
What does Needs reply mean?: It is the default state of the queue: people still waiting for you, with a count beside it. Waiting on them shows people you have answered, and Done shows finished conversations.
Why can I not reply to a review?: Reviews have no reply in Pacten yet. Reply in Google Business.
Does archiving delete the comment?: No. Archiving takes the conversation out of your queue and it can be restored. The comment stays on the network.
Why does a LinkedIn or TikTok comment not let me reply?: Those networks need to know which post or video the comment is on. Press Sync inbox, or reply in the network itself.