Work Pacten does for you - Pacten Guides

2026-08-24

Not every request is a question. Some are jobs handed to our team — configuration, content, or campaigns you would rather we did than learned to do. These are raised the same way, under Help, in the group marked as work we do for you.

They are deliberately kept apart from support requests because they are different things. A support request is answered; these are scoped and delivered.

WHAT YOU CAN HAND OVER

Five kinds

Each with its own commitment.

Service Configuration — add, change or remove a service, a journey stage, or an intake question. 24 hour response, 5 days to deliver.
Brain & Content Update — update your Brain, your email templates, or copy we have written for you. 48 hour response, 7 days.
Web Presence — domain, SEO, OG images, or Google visibility. 48 hour response, 5 days.
Managed Ads — start or adjust a managed campaign. 5 day response, 14 days.
Platform Architect Build — set up a new service, archetype or workspace from scratch. 24 hour response, then scoped with you.

Tip

These timings are longer than support timings on purpose. Configuring a service properly or writing content that sounds like you takes real work, and a promise of four hours would be a promise to do it badly.

WHAT TO INCLUDE

Each type asks for what it needs

So we do not have to come back.

These request types ask a few extra structured questions when you pick them — which service, which Brain layer, which platform and budget, which archetype and sector. They exist to remove the first round trip, which is usually the slowest part of any piece of work.

Answer the specific questions

They are short, and each one is something we would otherwise have to ask.

Say what “done” looks like

The single most useful sentence in the description. “Working” means different things to different people.

Give us anything you already have

Existing copy, a competitor page you like, the spreadsheet the data is in. Attachments are usually faster than description.

PLATFORM ARCHITECT BUILD

The largest of them

Scoped rather than estimated.

Setting up a new service, archetype or workspace from scratch is the one request that cannot be given a delivery time in advance, because the size varies enormously. It carries a 24 hour response and is then scoped with you — so the first thing you get back is a shape and a timeline, not silence.

Everything else

Bugs, questions, billing — and how to write one well.

How to log a request →