Pacten

Raising and approving a purchase order - Pacten Guides

A purchase order is your formal instruction to a supplier. In Pacten it moves through a fixed set of statuses, and it will not reach the vendor until it has cleared them.

You will find it under Supply → Purchase Orders.

THE STATUSES
Where a PO can be
Six, and only certain moves between them.
Watch out
Sending requires a contact email on the vendor record. There is no other channel to fall back on, so a vendor with no email address on file cannot be sent a purchase order — add it first.
APPROVAL
Who decides
Two different behaviours, depending on whether you configured a chain.

If your workspace has no approval chain for purchase orders, submitting moves the order to Pending approval and anybody holding the approve-purchase-orders permission can decide it. That is the simple behaviour, and it is what a workspace gets by default.

If a chain IS configured under Supply → Settings → Approvals, the order follows it instead. Each step is asked in turn, and only the people that step resolves to may decide — holding the permission is not enough on its own.

1
Submit for approval
From the draft. The order becomes Pending approval and the first step is asked.
2
The approver decides
Approve or Reject, with an optional note. A rejection keeps the note against the order.
3
A step is not the whole chain
Approving one step where later steps exist records your decision and leaves the order pending. It only becomes Approved when the last step clears.
4
Send it
Once approved, sending emails the vendor with the PDF attached.
Tip
Approval chains are shared across the platform, and the resolver types work identically everywhere. If you are setting one up for the first time, read the resolver breakdown in the Delivery approvals guide — including which two resolve to nobody unless something is set up first.
AFTERWARDS
When the goods arrive
The order is where receiving starts.

An approved or sent order offers Receive stock, which takes you into the receiving screen with the order already attached. You can also download the goods receipt note from the order once it has been received against.

Booking the delivery in
What to record when the goods actually turn up.
Receiving stock →